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GENERAL TERMS AND CONDITIONS OF SALE
Madina Mobiles
(Updated: 2026)
Article 1. Who are we? What do we offer?
1.1 Madina Mobiles is an online store offering mobile phones, accessories, and electronic products to customers.
1.2 Madina Mobiles sells products directly to customers through its website and/or marketplace platforms.
1.3 These Terms and Conditions define the relationship between Madina Mobiles (Seller) and the Customer (Buyer) for all purchases made through our platform.
1.4 By placing an order, the Buyer agrees to be bound by these Terms and Conditions.
Article 2. Definitions
- Buyer: Any individual purchasing products for personal use.
- Seller: Madina Mobiles.
- Products: Mobile phones, accessories, and related electronic items sold by Madina Mobiles.
- Website: Official online store or selling platform of Madina Mobiles.
- T&Cs: These Terms and Conditions.
Article 3. Account Creation
3.1 Customers may be required to create an account to place orders.
3.2 The Buyer must provide accurate and complete information.
3.3 Madina Mobiles reserves the right to suspend or terminate accounts for misuse or fraudulent activity.
Article 4. Ordering Process
4.1 By placing an order, the Buyer confirms acceptance of these Terms.
4.2 Product descriptions, pricing, and availability are displayed on the website.
4.3 Orders are confirmed only after successful payment.
4.4 Madina Mobiles reserves the right to cancel orders in cases of:
- Pricing errors
- Stock unavailability
- Fraudulent transactions
Article 5. Delivery Terms
5.1 Products are delivered to the address provided by the Buyer.
5.2 Delivery time may vary depending on location.
5.3 Shipping charges (if applicable) will be shown at checkout.
5.4 Risk of loss passes to the Buyer upon delivery.
5.5 Any damaged or missing items must be reported within 3 days of delivery.
Article 6. Payment Terms
6.1 Payments are made online via secure payment gateways.
6.2 Accepted payment methods may include:
- Credit/Debit Cards
- UPI
- Net Banking
- Other available payment options
6.3 Orders will only be processed after successful payment confirmation.
Article 7. Return & Refund Policy
7.1 Buyers may request a return within 7–30 days (based on product policy).
7.2 Returns are accepted only if:
- Product is unused and in original condition
- All accessories and packaging are included
7.3 Refunds will be processed after product inspection.
7.4 Return shipping costs may be borne by the Buyer (unless product is defective).
Article 8. Warranty
8.1 Legal Warranty
All products are covered under applicable consumer protection laws.
8.2 Commercial Warranty
- Warranty period varies by product
- Details are mentioned on the product page
8.3 Warranty Exclusions
Warranty does not apply in case of:
- Physical damage
- Water damage
- Unauthorized repairs
- Misuse or negligence
Article 9. Customer Support & Claims
9.1 Customers must contact support via:
- Website
- Email: madinamobile.co.uk
- Phone: 0121 238 4576
9.2 All complaints will be handled within a reasonable timeframe.
Article 10. Liability
10.1 Madina Mobiles is not liable for:
- Indirect or incidental damages
- Delays caused by third-party logistics
10.2 Maximum liability is limited to the value of the product purchased.
Article 11. Applicable Law & Dispute Resolution
11.1 These Terms are governed by applicable local laws.
11.2 Any disputes shall be resolved amicably first.
11.3 If unresolved, disputes will be subject to the jurisdiction of local courts.